Gabe Speaks About Hacked Steam Forums; Personal Information Hacked Too

We just received an e-mail from Valve discussing the recent Steam Forum hacking.  It appears personal information was compromised as well.

Here the unedited e-mail in its entirety:

Dear Steam Users and Steam Forum Users,

Our Steam forums were defaced on the evening of Sunday, November 6.  We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums.   This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords).

However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.


We will keep you updated as we learn more from Valve.

Follow TruePCGaming on Twitter.

TPG Home

7 thoughts on “Gabe Speaks About Hacked Steam Forums; Personal Information Hacked Too

  1. Good thing I’ve never registered a credit card with Steam, and only use it for CS 1.6 (activating a boxed copy of Half-Life) and a few freebies.

      • I know there are many ways for people who want to gather information, but this is a method I use to try to prevent it. The only other option to is to never use a CC on the internet period and most companies are making that very difficult as they move to the all-digital billing methodology.

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